Privacy Policy

Introduction

bas8 is committed to protecting the privacy and personal data of every player who uses our online casino and sports betting platform. This Privacy Policy explains what information we collect when you visit bas8.vip, register an account, make deposits via bKash, Nagad or Rocket, place bets, or interact with our customer support team.

By accessing and using bas8 services, you acknowledge that you have read and understood this Privacy Policy. We encourage all players in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh to review this document carefully before creating an account or engaging in any wagering activity on our platform.

This policy applies to all users of bas8, including registered account holders, guests browsing the website, and individuals who contact us via our support email. This policy should be read alongside our Terms and Conditions and Responsible Gaming guidelines.

Information We Collect

We collect several categories of information to deliver a secure, personalized, and compliant gaming experience on our platform. The types of data we collect include the following:

Personal Identification Information

• Full name, date of birth, and gender provided during registration.
• Email address and mobile phone number used to create and verify your bas8 account.
• National ID card (NID) or passport details required for Know Your Customer (KYC) verification when applicable.
• Residential address in Bangladesh, including city and district.

Financial and Transaction Information

• Mobile wallet identifiers for bKash, Nagad, Rocket, and Upay accounts used for deposits and withdrawals.
• Bank account details if you use Dutch-Bangla Bank, City Bank, BRAC Bank, or other Bangladeshi banking partners.
• Transaction history including deposit amounts, withdrawal requests, bet amounts in Bangladeshi Taka (৳), and bonus activity.

Technical and Usage Data

• IP address, device type, operating system, and browser version.
• Pages visited, time spent on the platform, and game session data including slots played, cricket bets placed, and live casino activity.
• Referral source, login timestamps, and Bangladesh Standard Time (BST, UTC+6) session logs.

How We Use Your Information

bas8 uses collected data solely to operate, improve, and secure the platform for players across Bangladesh. We do not sell your personal data to any third parties for marketing purposes. Specific uses include:

• Account registration, identity verification (KYC), and ongoing account management for all bas8 players.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported Bangladeshi payment partners.
• Delivering personalised promotions, welcome bonuses, and seasonal offers such as Eid or Pohela Boishakh specials relevant to your gaming preferences.
• Detecting and preventing fraud, money laundering, match-fixing, underage gambling, and other prohibited activities on the platform.
• Improving platform performance, user interface, and game catalog based on aggregated, anonymised usage analytics.
• Responding to customer support enquiries sent to our support email and resolving disputes or account-related issues in a timely manner.

How We Share Your Information

bas8 does not sell, rent, or trade your personal data. We may share limited data with specific categories of trusted third parties only when strictly necessary to provide our services:

Payment Processors

To facilitate deposits and withdrawals, we share necessary transaction identifiers with payment partners such as bKash, Nagad, and Rocket. These partners operate under their own privacy frameworks and handle your financial data in accordance with their respective policies.

Technology and Platform Providers

Game software providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive anonymised session data to ensure fair play, game integrity, and RNG certification compliance. No personally identifiable information is shared with game studios beyond what is required to resolve a game dispute.

Legal and Regulatory Requirements

bas8 may be required to disclose certain user data in response to lawful requests from regulatory authorities, law enforcement agencies, or in connection with legal proceedings. We will notify you of such disclosure requests where legally permissible.

Cookies and Tracking Technologies

bas8 uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session, and gather anonymous analytics. We use three categories of cookies:

• Essential cookies — required for core platform functionality such as login session management, bet slip persistence, and secure payment redirects. These cannot be disabled without impairing the service.
• Analytics cookies — used to understand how players navigate bas8, which game categories are most popular, and how to improve overall platform performance. Data is aggregated and anonymised.
• Preference cookies — store your language setting, preferred payment method, and other personalisation options to improve your return visits to bas8.

You may manage cookie preferences through your browser settings. Please note that disabling essential cookies may affect your ability to access certain features of bas8, including depositing funds via bKash or Nagad and placing bets on cricket or slots.

Data Retention

bas8 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. Account data is retained for the duration of your active account plus a statutory period thereafter.

Transaction records, including deposit and withdrawal logs, are retained for a minimum of five years in compliance with applicable financial regulations. When data is no longer required, it is securely deleted or anonymised in a manner that prevents re-identification.

Your Rights

As a registered user of bas8, you have meaningful rights with respect to your personal data. You may exercise any of the following rights by contacting our support team at the email address listed in the Contact Us section below:

• Right of access — you may request a copy of all personal data bas8 holds about you at any time.
• Right to rectification — if any personal data we hold is inaccurate or incomplete, you may request a correction.
• Right to erasure — subject to applicable legal retention obligations, you may request the deletion of your personal data from our systems.
• Right to restriction — you may request that we limit the processing of your personal data in certain circumstances, such as when disputing data accuracy.
• Right to object — you may object to our processing of your personal data for direct marketing or profiling purposes at any time.

bas8 will respond to all data rights requests within a reasonable timeframe. Please note that certain requests may be subject to identity verification before we can act upon them.

Data Security

bas8 employs industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmissions between your device and bas8.vip are encrypted using SSL (Secure Sockets Layer) technology, ensuring that your account credentials, payment details, and personal information remain private during transit.

Internal access to personal data is restricted to authorised personnel only, on a strict need-to-know basis. We conduct regular security audits and keep our technical infrastructure updated to address emerging threats. While we take all reasonable precautions, no online platform can guarantee absolute security; we encourage players to use strong, unique passwords and to enable any available two-factor authentication on their bas8 account.

Third-Party Links

Our platform may occasionally reference or display logos of payment partners or game providers. These entities operate independently and maintain their own privacy policies. bas8 is not responsible for the data practices of any third-party service provider, and we encourage you to review their respective privacy statements before sharing any personal information with them.

Children's Privacy

bas8 is strictly intended for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that a user under 21 has registered an account or provided personal information, we will promptly suspend that account and delete the associated data. Parents and guardians in Bangladesh who believe a minor has accessed bas8 are encouraged to contact our support team immediately so we can take corrective action.

Changes to This Privacy Policy

bas8 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable regulations, or platform features. When we make material changes, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice. Your continued use of bas8 following any changes constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bas8 handles your personal data, please do not hesitate to reach out to our dedicated support team. We aim to respond to all privacy-related enquiries within 5 business days.

Email: [email protected] — our support team is available 24/7 to assist players across Bangladesh including Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh.